General Terms and Conditions

These terms and conditions set out the rules for using the Orion Spins website and services. They explain the relationship between the operator and users, describe account responsibilities, and outline how we manage deposits, withdrawals, promotions and disputes. By registering or using our services you agree to comply with these terms and any related policy documents we publish.

Account responsibilities

Users must provide accurate personal information and keep account details secure. We expect you to safeguard your login credentials and not share access with others. You are responsible for all activity that occurs under your account. If you suspect unauthorised access, contact support immediately so we can take appropriate action.

Verification and limits

We may require identity, address or source-of-funds documents to verify an account before allowing certain transactions or resolving security concerns. We also reserve the right to set deposit, staking and withdrawal limits on accounts for safety or regulatory reasons. Requests for changes to limits may require further checks.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and able to enter into binding contracts. Only one account is allowed per person, household or device unless expressly authorised. Accounts belonging to restricted jurisdictions or users failing eligibility checks will be closed and balances may be forfeited in line with these terms.

Acceptable platform use

Our platform is provided for lawful, personal entertainment. Prohibited activity includes fraud, collusion, money laundering, using bots or exploiting technical vulnerabilities, and attempting to subvert wagering requirements. We may suspend or close accounts involved in prohibited activity and seek recovery of funds where appropriate.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Bonuses and free spins may carry wagering requirements, game contribution rules, maximum bet limits and expiry periods. Abusive behaviour such as creating multiple accounts to claim promotions, low-risk play or other bonus-hunting strategies may result in cancellation of bonuses and confiscation of winnings.

Deposits and withdrawals

Accepted payment methods, minimums and any fees are shown in the cashier. Deposits normally credit immediately, but may be delayed due to third-party processing. Withdrawals are subject to verification checks and may be held while we complete identity and source-of-funds checks. We may split large payouts into instalments in line with our payment rules.

Payment checks

We will only process withdrawals to verified payment accounts in the name of the account holder. Chargebacks, disputed payments or payment-provider restrictions may affect your access to funds and can lead to account restriction pending resolution.

Dispute resolution

If you have a complaint contact our support team in the first instance. We aim to resolve issues informally and promptly. If a complaint cannot be resolved directly, we will explain available escalation routes. Use of external dispute bodies will depend on jurisdiction and the arrangements available to the operator.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where required, notified to account holders. Continued use of the service after publication of updated terms constitutes acceptance. For questions about these terms contact [email protected] or consult the help centre on the site. Remember that OrionSpins may apply promotion-specific terms in addition to these general conditions.