Data Privacy Policy

This Privacy Policy explains how Orion Spins collects, uses and protects the personal information you give us when you use our website, app or services. We describe the types of data we process, how it is used, who we may share it with and the choices available to you. We aim to be clear and practical about your privacy rights.

Types of data we collect

We collect a range of information to operate accounts, process transactions and provide a secure service. This includes personal, technical and transactional data as described below.

Personal data

Personal data means information that identifies you. Typical examples we collect are name, date of birth, email address, phone number, postal address and ID documents when verification is required. We also record account login details, customer service communications and any information you provide when contacting us.

Technical data

Technical data covers information about your device and how you use our site, such as IP address, device type, browser version, screen size, location data inferred from IP, pages visited, search terms and session times. This data helps us maintain the site and improve performance.

Transactional data

Transactional data includes payment and betting history, deposit and withdrawal details, currency and billing information, and records of games played or bets placed. We keep necessary records for account administration, dispute resolution and fraud prevention.

How we use your information

We use data to register and manage accounts, process deposits and withdrawals, carry out identity checks, provide customer support and detect fraud. We also use aggregated technical data to improve site stability and personalise your experience. Where you consent, we may send marketing messages; you can withdraw consent at any time.

Data protection and storage

We protect personal data using standard security measures such as encryption in transit, access controls and secure hosting. Only authorised staff and selected service providers have access where necessary. We retain data only as long as needed for operational, legal and regulatory purposes.

Cookies and tracking technologies

We use cookies, web beacons and similar tools to remember preferences, analyse traffic and support service features. Analytical cookies help us understand usage patterns; advertising cookies may be used to show relevant offers. You can manage cookie preferences in your browser or via the site cookie settings.

Information sharing and third parties

We share personal data with service providers who help run our service, such as payment processors, fraud prevention and identity verification suppliers, analytics providers and customer support platforms. We may also disclose information when required by law or to protect legitimate interests. Some partners may process data outside the UK.

Your rights

You have rights to access the personal data we hold about you, request correction, object to or restrict processing, request deletion and, in certain cases, request transfer of your data. You may also withdraw consent to direct marketing at any time.

Access, correction and deletion

You can update many details via your account settings. For other requests, contact our privacy team at [email protected]. We will respond to access and deletion requests in line with applicable law and our verification procedures.

Policy updates

We may update this policy from time to time. Material changes will be notified on the site or by email. For questions about this policy or how OrionSpins handles your data, please contact [email protected].